Legal information
In this privacy policy, you can read what personal information we collect when you visit our website, contact us, submit a form, request information about our services, or interact with our ads, including Meta Instant Forms on Facebook and Instagram.
Topic: Privacy policy & data protection
Website: eyro.ca
Operator: Eyro Inc.
Last updated: May 13, 2026
Contents
- General provisions
- What personal information we collect
- How we collect personal information
- Why we use personal information
- Legal basis, consent and communication
- Meta Instant Forms, Facebook and Instagram lead forms
- Cookies, analytics and advertising tools
- Retention periods
- Sharing personal information with third parties
- Storage, cross-border processing and service providers
- Security of personal information
- Your privacy rights
- Children’s privacy
- Contact details and final provisions
Questions about privacy?
For any privacy-related questions, you can contact us at: info@eyro.ca
1. General provisions
Eyro Inc., the operator of the website eyro.ca, respects your privacy and is committed to protecting the personal information you provide to us.
This privacy policy explains how we collect, use, store, disclose and protect personal information in connection with our website, advertising campaigns, contact forms, lead forms, consultations, quote requests and related business communication.
Eyro Inc. is based in Calgary, Alberta, Canada. We handle personal information in accordance with applicable Canadian privacy laws, including Alberta’s Personal Information Protection Act (PIPA) and, where applicable, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
This policy applies to:
- Visits to our website eyro.ca
- Contact submitted through website forms
- Quote requests and consultation requests
- Messages sent by email, phone, SMS or social media
- Leads submitted through Meta Instant Forms on Facebook or Instagram
- Interactions with our online advertising, analytics and remarketing tools
This website is a company presentation and lead-generation website. It is not an online store. We do not process online orders, online checkout payments or payment card transactions directly through this website.
2. What personal information we collect
We may collect different types of personal information depending on how you interact with us.
2.1 Information you provide directly
When you contact us, request a quote, submit a website form, complete a Meta Instant Form, send us an email, call us or otherwise communicate with us, we may collect information such as:
- First name and last name
- Email address
- Phone number
- City, neighbourhood, postal code or project location
- Property address, if you choose to provide it
- Whether you are a homeowner, property owner, representative or decision-maker
- Type of project or service you are interested in
- Approximate project budget
- Expected project timeline
- Preferred contact method and best time to contact you
- Photos, documents, plans, descriptions or other project-related materials you choose to submit
- Any additional information you include in a message, form field, email or conversation
We only ask for information that is reasonably needed to understand your request, evaluate whether our services are a suitable fit, respond to you and provide relevant information.
2.2 Information related to quotes and projects
If you request a quote, consultation or service from us, we may also process information such as:
- Project description and scope
- Property or site details relevant to the requested work
- Measurements, photos, plans or technical details you provide
- Communication history
- Quote details, proposal details and project notes
- Contract, invoice or accounting information, if a business relationship is created
- Business name, billing details or tax-related details, where applicable
2.3 Information collected automatically
When you visit eyro.ca, certain technical information may be collected automatically, including:
- IP address
- Device type
- Browser type and version
- Operating system
- Pages visited
- Time and date of visit
- Referring website or advertising source
- Approximate geographic location based on technical data
- Cookie identifiers or similar online identifiers
This information helps us operate the website, improve performance, understand how visitors use the website, measure advertising campaigns and protect the website from misuse.
2.4 Information from advertising platforms
If you interact with our ads on platforms such as Facebook, Instagram or Google, we may receive information related to that interaction, depending on your settings and the platform’s rules.
This may include:
- Whether you clicked on an ad
- Which ad or campaign brought you to our website or form
- Form data you submitted through a Meta Instant Form
- General campaign performance data
- Aggregated analytics and conversion data
We do not receive more information from these platforms than they make available to advertisers under their own terms and privacy policies.
3. How we collect personal information
We may collect personal information in the following ways:
3.1 Through our website
You may provide information directly through forms on eyro.ca, for example when requesting a quote, asking a question or contacting us about a project.
3.2 Through Meta Instant Forms
You may provide information through lead forms on Facebook or Instagram. These forms may be pre-filled with information from your Meta account, but the form is only submitted to us when you actively submit it.
3.3 Through direct communication
We may collect information when you contact us by:
- Phone
- SMS
- Social media message
- Contact form
- In-person conversation
- Other direct communication
3.4 Through cookies and analytics tools
We may collect technical and usage data through cookies, pixels, tags and similar technologies, including tools such as Google Analytics, Google Tag Manager, Google Ads and Meta Pixel.
3.5 Through third-party service providers
We may receive limited information from service providers that help us operate our website, manage leads, communicate with customers, analyze website traffic or run advertising campaigns.
4. Why we use personal information
We use personal information only for reasonable business purposes connected to our services.
These purposes may include:
- Responding to your inquiry
- Contacting you about your requested service
- Qualifying project requests
- Understanding your project needs
- Preparing a quote, estimate or proposal
- Scheduling a call, consultation or site visit
- Communicating with you by email, phone or SMS
- Providing information about our services
- Managing customer relationships
- Delivering contracted services
- Maintaining business, accounting and tax records
- Improving our website, forms, advertising and communication
- Measuring advertising campaign performance
- Detecting, preventing and investigating misuse, spam, fraud or security incidents
- Complying with legal, regulatory, tax, insurance or contractual obligations
We do not sell your personal information.
5. Legal basis, consent and communication
Canadian privacy laws generally require organizations to collect, use and disclose personal information only for reasonable purposes and, in most cases, with the knowledge and consent of the individual.
By submitting a form, contacting us, sending us project information or otherwise providing personal information, you consent to Eyro Inc. using that information for the purpose for which it was provided and for related reasonable business purposes described in this policy.
5.1 Service-related communication
When you submit a request, we may contact you by email, phone or SMS to respond to that request. This may include:
- Confirming your inquiry
- Asking follow-up questions
- Discussing your project
- Scheduling a call or consultation
- Sending a quote or proposal
- Following up on an open request
This type of communication is directly related to your inquiry.
5.2 Marketing communication
We may send marketing or promotional electronic messages only where permitted by law, including where we have your express consent or where another lawful basis applies.
Commercial electronic messages may include information about services, promotions, updates or similar content. Where required, these messages will include identification information and an unsubscribe mechanism.
You can unsubscribe from marketing emails at any time by using the unsubscribe option in the message or by contacting us at info@eyro.ca.
Unsubscribe requests will be processed as required by applicable law.
5.3 Withdrawal of consent
You may withdraw or change your consent at any time, subject to legal or contractual restrictions.
If you withdraw consent, we may no longer be able to provide certain services, respond to a request, prepare a quote or continue communication related to your inquiry.
To withdraw consent, contact us at: info@eyro.ca
6. Meta Instant Forms, Facebook and Instagram lead forms
Eyro Inc. may use Meta Instant Forms on Facebook and Instagram to allow interested users to request information, ask for a quote or submit a project inquiry directly through Meta platforms.
When you submit a Meta Instant Form, the information you provide in the form is shared with Eyro Inc. and may be used to:
- Respond to your inquiry
- Contact you about your requested service
- Understand your project type, location, budget and timeline
- Determine whether our services are suitable for your request
- Schedule a call or consultation
- Prepare a quote or follow-up communication
The form may ask for information such as your name, phone number, email address, postal code, project type, approximate budget, project timeline and other project-related details.
Some fields may be pre-filled by Meta based on your Facebook or Instagram account information. You should review all information before submitting the form.
By submitting a Meta Instant Form, you consent to Eyro Inc. receiving and using the submitted information for the purposes described in this privacy policy.
Meta may also process your information according to its own privacy policy, terms and advertising rules. Eyro Inc. is not responsible for Meta’s independent processing of your personal information.
7. Cookies, analytics and advertising tools
Our website may use cookies, pixels, tags and similar technologies to operate properly, improve user experience, analyze website traffic and measure advertising performance.
7.1 What are cookies?
Cookies are small files stored on your device when you visit a website. They help websites remember certain information, improve functionality and understand how visitors interact with the site.
You can manage or delete cookies through your browser settings. If you block cookies, some parts of the website may not work as intended.
7.2 Types of cookies and similar technologies we may use
We may use:
- Essential cookies: required for basic website functionality and security
- Analytics cookies: used to understand website traffic and visitor behaviour
- Advertising cookies and pixels: used to measure and improve advertising campaigns
- Preference cookies: used to remember certain settings or choices, where applicable
7.3 Google Analytics and Google Tag Manager
We may use Google Analytics and Google Tag Manager to understand how visitors use our website.
These tools may help us measure:
- Which pages are visited
- How long visitors stay on the website
- Which devices and browsers are used
- Which traffic sources bring visitors to the website
- Whether advertising campaigns generate website visits or inquiries
Where possible, we configure analytics tools to reduce unnecessary personal data collection.
7.4 Google Ads
We may use Google Ads to promote our services and measure advertising performance.
Google Ads may help us understand whether users who clicked on an ad later submitted a form, contacted us or took another relevant action on the website.
7.5 Meta Pixel and Meta advertising tools
We may use Meta Pixel and related Meta advertising tools to measure and improve advertising campaigns on Facebook and Instagram.
These tools may help us:
- Measure ad performance
- Understand whether visitors came from Meta ads
- Improve ad targeting
- Build remarketing audiences
- Avoid showing irrelevant ads where possible
Meta may process data according to its own privacy policy and platform settings.
7.6 Remarketing
We may use remarketing to show ads to people who previously visited our website or interacted with our content.
Remarketing does not mean that we know your personal identity from website activity alone. It generally relies on cookies, pixels, advertising identifiers or platform-level data managed by advertising providers.
You can manage advertising preferences through your browser, device settings and platform privacy settings.
8. Retention periods
We do not keep personal information longer than reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.
In general, we use the following retention approach:
8.1 Website inquiries and contact forms
Personal information submitted through website forms may be kept for up to 24 months after the last communication, unless a project, quote, contract or legal obligation requires a longer period.
8.2 Meta Instant Form leads
Leads submitted through Facebook or Instagram forms may be kept for up to 24 months after submission or after the last communication, unless the lead becomes a customer or another lawful reason requires longer retention.
8.3 Quote requests and proposals
Quote requests, estimates and proposals may be kept for up to 36 months, especially where they may be relevant for future communication, project planning, dispute prevention or business records.
8.4 Customer and project records
If you become a customer, project-related records may be kept for the duration of the business relationship and for as long as reasonably necessary afterwards for accounting, tax, warranty, insurance, legal or dispute-related purposes.
Business and tax records may generally need to be kept for six years from the end of the relevant tax year, unless a longer period is required in a specific situation.
8.5 Marketing consent and unsubscribe records
Marketing consent records and unsubscribe records may be kept as long as necessary to demonstrate consent, respect your communication preferences and comply with applicable anti-spam rules.
8.6 Technical logs and security data
Technical logs and security-related data may generally be kept for up to 12 months, unless a longer period is necessary to investigate misuse, fraud, spam, technical issues or security incidents.
8.7 Analytics and advertising data
Analytics and advertising data may be retained according to the settings of the relevant tools and platforms, such as Google or Meta. Where possible, we use aggregated or anonymized reporting data.
After the relevant retention period expires, personal information is deleted, anonymized or securely archived where appropriate.
9. Sharing personal information with third parties
We do not sell personal information.
We may share personal information only where reasonably necessary for the purposes described in this policy, including with:
- Website hosting providers
- IT and security service providers
- Email, phone, SMS or communication providers
- Customer relationship management or lead management tools
- Advertising and analytics providers, such as Google and Meta
- Contractors, subcontractors or project specialists, where needed to assess or perform requested work
- Accountants, bookkeepers, legal advisors, insurers or professional advisors
- Government, regulatory, tax, law enforcement or other public authorities, where required by law
Where service providers process personal information on our behalf, we expect them to use appropriate safeguards and process the information only for the purposes for which it was provided.
10. Storage, cross-border processing and service providers
Eyro Inc. is based in Canada. However, some of our service providers may store or process personal information outside Canada, including in the United States or other jurisdictions.
This may apply to services such as:
- Website hosting
- Cloud storage
- Email services
- Analytics tools
- Advertising platforms
- Meta lead forms
- Google services
- CRM or lead management systems
- Communication tools
When personal information is processed outside Canada, it may be subject to the laws of the country where it is stored or processed, including lawful access requests by public authorities in that jurisdiction.
We take reasonable steps to use reputable service providers and protect personal information in accordance with applicable privacy requirements.
If you have questions about the use of service providers outside Canada, you may contact us at: info@eyro.ca
11. Security of personal information
We take reasonable technical and organizational measures to protect personal information against loss, misuse, unauthorized access, disclosure, alteration and destruction.
These measures may include:
- Secure website connections where available
- Access controls
- Limited access to personal information
- Secure storage of business records
- Use of reputable service providers
- Internal confidentiality practices
- Regular review of website and system security where appropriate
No method of transmission or storage is completely secure. While we take reasonable steps to protect your personal information, we cannot guarantee absolute security.
If we become aware of a privacy breach that creates a real risk of significant harm, we will take appropriate steps in accordance with applicable privacy laws.
12. Your privacy rights
Depending on applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Withdraw or change your consent, subject to legal or contractual restrictions
- Ask how your personal information has been used or disclosed
- Request deletion of personal information where retention is no longer necessary
- Ask questions about our privacy practices
- File a complaint with the appropriate privacy authority
To exercise your rights, contact us at: info@eyro.ca
We may need to verify your identity before responding to certain requests.
We will respond to privacy requests within a reasonable time and in accordance with applicable legal requirements.
Privacy authorities
If you are not satisfied with our response, you may contact the relevant privacy authority.
For Alberta private-sector privacy matters, you may contact:
Office of the Information and Privacy Commissioner of Alberta
For federal private-sector privacy matters, where applicable, you may contact:
Office of the Privacy Commissioner of Canada
13. Children’s privacy
Our website and services are intended for adults, homeowners, property owners, business contacts and individuals interested in renovation, construction or related services.
We do not knowingly collect personal information from children.
so we can review and delete the information where appropriate.
14. Contact details and final provisions
For questions about this privacy policy, our privacy practices or the personal information we process, you can contact us at:
Eyro Inc.
16 Magnolia Grove SE
Calgary, AB T3M 3T2
Canada
Company Number: 2020698151
Business Licence: BL288010, Calgary
Business Number / GST: 788704880 RT0001
Email: info@eyro.ca
Phone: +1 403-714-7464
Website: eyro.ca
We may update this privacy policy from time to time to reflect changes in our website, services, advertising tools, legal requirements or business practices.
The most recent version of this privacy policy will always be available on: eyro.ca/privacy